Find answers to common questions about living at UniHome.
On-site storage is quite limited, so we are not able to store personal belongings for residents.
We love animals, but pets are not permitted inside any of our residences.
Yes. We accept your mail and parcels during opening hours and keep them safe until you collect them. Please pick them up within a week, as space is limited.
Our housekeeping team cleans all shared spaces daily, including hallways, lifts, gym, and reception.
You are responsible for keeping your own studio tidy. If you need help, cleaning services can be booked through the Residents Portal.
No. Smoking is strictly prohibited throughout the entire residence, including all balconies. Fines apply for violations.
Opening hours vary by location, but most front desks are open Monday to Friday during standard office hours.
Your safety is a priority. Each location has a dedicated security team, electronic door entry, intercoms, and CCTV cameras.
Guests are welcome, but overnight stays require written permission in advance. Only one overnight guest is allowed at a time, for up to 3 consecutive nights, no more than twice per month.
Submit a request through the Residents Portal. For emergencies, contact the on-site team at reception or by email.
The Residents Portal is your online account where you can view statements, report maintenance, book cleaning, access your lease, and check inventory.
Yes, you can send post to the residence within 14 days of your arrival. Please do not send food, books, furniture, or bulky parcels.
We will try to accommodate room changes subject to availability. Different rooms may have different rates, so your rent may change.
Just your personal belongings. Your room is fully furnished, so bring bedding, towels, kitchen utensils, and an Ethernet cable. You can also order an arrival pack.
No. You must pay the first instalment before you arrive. If payment is not made on time, your booking may be cancelled.
Standard tenancy dates are fixed. If you need to arrive earlier, you may be able to book a short-stay tenancy, subject to availability.
You can check in on the first day of your lease if an appointment slot is available. Check-ins are available Monday to Friday, 9:00–18:00.
Yes, if you have a valid tenancy for the same room. Please remove all rubbish and clean the room before leaving.
Provided there are no damages and all terms are met, your deposit will be refunded within 25 working days after check-out.
No. For health and safety reasons, all repairs must be carried out by our maintenance team.
The latest check-out is 12:00 pm on the last day of your lease. Check-out inspections are Monday to Friday, 9:00–18:00.
Book your check-out inspection in advance, pack all your belongings, throw away rubbish, and clean all surfaces thoroughly.
Secure bike racks are available on the ground floor of each property.
Yes. We have car parks at all our developments. Residents can request a parking space during booking for a reduced yearly fee.
Yes. Each property has a coin-operated laundry room open 24 hours. Washing starts at €4.00 and drying at €1.20 per 20 minutes. Detergent and softener are included.
Yes. All our properties have a free in-house fitness centre. Contact the front desk for information about the Gym Card.
We collect your father's contact details as your family reference and rent backup while you stay with us.
If you are unable to pay on time, please contact us as soon as possible. We may be able to arrange a delayed payment.
You can pay by bank transfer, cash, or bank cheque at reception. Include your name and room number as reference.
Yes. You can receive discounted rates if you pay the annual rent in 1 or 2 instalments.
When booking, you pay a reservation fee and any extras you select. Payment is made through our secure payment server or on-site.
Laundry, car parking, vending machine items, room cleaning, and items such as bedding, towels, and kitchen utensils.
Electricity, gas, water, high-speed broadband, Wi-Fi, cable TV, communal expenses, council tax, use of common areas, CCTV, maintenance, and front-office support.
Rent varies by room type. Please visit our Rooms page for current pricing.
The reservation deposit is non-refundable if you cancel. If you have already signed a lease and then terminate early, you must pay all outstanding rent for the full tenancy period.
Yes. We offer in-person tours and video-call tours. Book a viewing by phone or email.
You will need a copy of your ID or passport, student card or enrolment letter, a utility bill as proof of address, and your father's ID and proof of address.
We recommend booking as soon as your university place is confirmed. Your place is guaranteed only after we receive your documents, deposit, and offer of accommodation.
Select your location and room online, provide your details, create an account, and pay the deposit. You can also book by phone, email, or in person.
UniHome is open to students from any university and any country. If you are 16 or older and enrolled at an educational institution, you can apply.
It depends on the device. High-voltage items such as portable heaters or microwaves require approval. Please ask the on-site team first.
You can add personal touches, but permanent changes require permission. Please leave the room in the same condition as you found it.
Most single studios have a bed measuring 140 cm x 200 cm.
Yes, you should bring your own saucepans, cutlery, plates, and mugs. Alternatively, you can order an arrival pack.
No, bedding is not included because preferences vary. You can order a bedding set in advance as part of an arrival pack.
All studios include a kitchenette with fridge, freezer, cooker, and hob, a private bathroom, a large desk and chair, a double bed, storage, and a 32" TV.